RETURN POLICY

Our website address is: https://toolsdirect.in

Thank you for your purchase.We hope you are happy with your purchase. However, if you’re not completely satisfied with your purchase for any reason, you may return it to us for a full exchange or a refund. Please see below for more information on our return policy.

FOLLOWING ARE THE DETAILS FOR PRODUCT RETURNS

1. RETURNS

All returns must be postmarked within (30) days of the purchase date. All returned items must be send back in its orginal packaging with the purchase bill.

2. RETURN PROCESS

To return a product, please email customer care service at info@toolsdirect.in

3. CONTACT FORMS

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

4. EMBEDDED CONTENT FROM OTHER WEBSITES

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

5. HOW LONG WE RETAIN YOUR DATA

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

6. SHIPPING & DELIVERY
  • Orders are packed and shipped the same day OR the next working day depending on the courier cut off time.
  • Tracking Numbers* are either given out the same day or the next day via email & text message, please call on +91 9562279990 for any urgent need.
  • Metro City & Tier 1 City orders are delivered within 24-48 Hours and other destinations take 3-7 days depending on your location.

Holidays: Sundays and Public Holidays, even though orders might be processed, shipping cannot be done.